Terms & Conditions
Welcome to Koffea
Koffea is your online destination for specialty coffee, freshly roasted coffee beans, and premium coffee products, delivered across India. Whether you're looking to buy coffee online, explore single-origin roasts, or stock up on your everyday brew, these Terms & Conditions explain how our website and ordering process work. By browsing koffea's website or placing an order for our coffee products, you agree to the terms set out below.
About Koffea
Koffea offers coffee products and related products through its online store. Product availability, pricing, descriptions, and other information displayed on the website may be updated from time to time.
Eligibility
By using this website and placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a transaction under applicable law.
Product Information
We make reasonable efforts to ensure that product names, descriptions, images, weights, prices, and other information displayed on the website are accurate.
Product images are provided for representation purposes and actual packaging, appearance, colour, or presentation may vary slightly from the images shown on the website.
The availability of products is subject to stock and operational availability.
Pricing
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the checkout process or communicated before order confirmation.
Koffea reserves the right to correct pricing or product information errors. If an order has been placed based on an obvious pricing or information error, Koffea may contact the customer regarding the order before processing it.
Orders
Placing an order through the website constitutes a request to purchase the selected products.
An order may be accepted, rejected, or cancelled by Koffea depending on product availability, payment status, delivery serviceability, incorrect information, suspected fraudulent activity, or other operational reasons.
Order confirmation and other transactional communications may be sent to the email address or mobile number provided by the customer.
Payment
Payments may be made through the payment methods made available on the website.
Transactions may be processed through third-party payment gateway providers. Customers are responsible for providing accurate payment and billing information.
Koffea is not responsible for delays or failures caused by a customer's bank, payment provider, payment gateway, or other third-party financial service.
Order Cancellation
If you wish to cancel an order, you must contact the Koffea customer support team directly.
Cancellation requests should be made as soon as possible after placing the order. Cancellation is subject to the current status of the order.
Koffea will review the cancellation request and confirm whether the order can be cancelled. If a cancellation is approved and a refund is applicable, the refund will be processed through the applicable payment method or payment gateway, subject to the applicable refund terms below.
Shipping & Delivery
Orders will be delivered to the address provided by the customer during checkout.
Delivery timelines shown on the website are estimates and may vary depending on location, courier availability, weather, operational conditions, public holidays, or other circumstances beyond Koffea's reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact details. Koffea is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Returns, Refunds & Damaged Products
Returns and refunds are subject to the applicable return and refund conditions communicated by Koffea at the time of purchase or on the website's Returns & Refunds page.
If a coffee product is received damaged, incorrect, or materially different from the ordered product, the customer should contact the Koffea team within a reasonable period of delivery with the relevant order details and supporting photographs or other information requested by the team.
Any approved refund will be processed through the applicable payment method or payment gateway. The time taken for the refund to reflect may depend on the payment provider or customer's bank.
Customer Responsibility
Customers are responsible for:
- Providing accurate name, contact, billing, and delivery information
- Reviewing the order details before completing payment
- Using products in accordance with the applicable product information and instructions
- Keeping account credentials confidential, where an account is created
- Not using the website for unlawful, fraudulent, or unauthorized purposes
Intellectual Property
All content available on the Koffea website, including text, logos, graphics, photographs, product images, designs, page layouts, branding, and other materials, is owned by or licensed to Koffea unless otherwise stated. Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
Website Availability
Koffea aims to keep the website available and functioning properly but does not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times. Maintenance, technical issues, updates, or circumstances beyond our control may temporarily affect website availability.
Third-Party Services
The website may use third-party services such as payment gateways, delivery partners, analytics providers, authentication services, or other technology providers. Your use of such services may also be subject to the respective third party's terms and policies.
Privacy
Koffea collects and processes personal information such as your name, contact details, billing information, and delivery address in order to fulfil your order. For details on how we collect, use, store, and protect your information, please refer to our separate Privacy Policy, available on the website.
Limitation of Liability
To the extent permitted by applicable law, Koffea will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products, including losses resulting from delays, service interruptions, third-party services, or circumstances beyond Koffea's reasonable control.
Force Majeure
Koffea will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.
Changes to These Terms
Koffea may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised "Last Updated" date. Continued use of the website after an update constitutes acceptance of the revised terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in accordance with applicable law.
Contact Us
For questions regarding orders, cancellations, returns, refunds, delivery, or these Terms & Conditions, please contact the Koffea team through the contact details provided on the website.
For order-related assistance, please use the customer support contact information provided on the website.