Privacy Policy
At Koffea, every cup begins with trust — and so does every order. This Privacy Policy sets out how we collect, use, and safeguard the personal information you share with us when you browse our coffee products or place an order through our website.
Information We Collect
When you place an order, create an account, contact our support team, or browse our website, we may collect the following information:
- Full name
- Mobile number
- Email address
- Billing and delivery address
- Order and transaction details
- Information shared with our customer support team
- Account login details, where an account is created
Payment Security: Payment information is processed securely through our authorized payment service providers. Koffea does not store complete card, UPI, or banking credentials on its own systems.
How We Use Your Information
We use the information we collect to serve you better as a Koffea customer, including to:
- Process and deliver your order
- Confirm and communicate order details
- Provide responsive customer support
- Process cancellation requests
- Share important updates regarding your order
- Improve our website, products, and overall service
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
Payment Information
Payments made on our website are processed through secure, industry-standard third-party payment gateways. Koffea does not directly collect or store sensitive payment details such as complete card numbers, CVV codes, or banking passwords.
Data Security
Koffea implements reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or misuse.
While we take data protection seriously, no method of online transmission or storage can be guaranteed to be entirely secure.
Order Cancellation
To cancel an order, please contact our customer support team directly and as soon as possible after placing your order.
Once an order has been processed, packed, dispatched, or handed over to our delivery partner, cancellation may no longer be possible.
We will review each request based on the current status of the order and confirm whether cancellation can be processed. Where a refund applies, it will be issued through the original payment method, in line with our standard terms.
Data Retention
We retain customer and transaction information for as long as reasonably necessary to deliver our services, maintain business records, resolve disputes, prevent fraud, and meet our legal and regulatory obligations.
Third-Party Links
Our website may contain links to third-party websites. Koffea is not responsible for the privacy practices, content, or security of external sites, and we encourage customers to review their privacy policies independently.
Children's Privacy
Our website is not directed at children, and we do not knowingly collect personal information from them. Should we become aware of such information being collected without appropriate consent, we will take prompt steps to address it.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our services, technology, or legal obligations. Any revisions will be published on this page along with an updated "Last Updated" date.
Contact Us
For any questions regarding this Privacy Policy, your personal information, or an existing order, our team is here to help.
For order-related or privacy-related assistance, please use the customer support contact details provided on our website.